Frequently Asked Questions (FAQs)
Welcome to the Furnitix FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you have a question not covered here, feel free to reach out to us at support@furnitix.com.
1. What types of products do you offer?
Furnitix specializes in high-quality furniture and home decor items, including living room sets, dining room tables, bedroom furniture, and more. We also carry a range of luxury rugs, wall art, and designer home accessories.
2. How do I place an order?
To place an order, simply browse our site, select the items you wish to purchase, and add them to your cart. When you’re ready to check out, follow the steps to complete your purchase securely.
3. Do you offer international shipping?
Yes, Furnitix ships to select international locations. Shipping costs and delivery times will be calculated at checkout. Please note that additional customs fees may apply for international orders.
4. How long does shipping take?
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- Overnight Shipping: Next business day.
International orders may take longer depending on the destination. You will receive a tracking number once your order has shipped.
5. Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the status of your delivery.
6. What is your return policy?
We accept returns within 30 days of delivery for most items, provided they are in unused, original condition. To initiate a return, please contact us at returns@furnitix.com. Customers are responsible for return shipping costs unless the item is defective or damaged.
For more details, please review our Return and Refund Policy.
7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
8. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it by contacting our support team at support@furnitix.com. After the 24-hour window, we may not be able to make changes if the order has already been processed or shipped.
9. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotional codes. To stay updated on our latest deals, sign up for our newsletter or follow us on social media.
10. Do you offer warranties on your products?
Yes, many of our products come with a manufacturer’s warranty. Specific warranty details can be found in the product description. If you have any warranty-related questions, please contact us at support@furnitix.com.
11. How can I contact customer support?
If you need assistance, feel free to reach out to us via:
- Email: support@furnitix.com
- Phone: +44(745)8196-482
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
